180-Day Guarantee
Hire with zero risk.
Guaranteed.
Every hire placed through Surlink is backed by our 180-day replacement guarantee. If it doesn't work out for any qualifying reason, we find you a replacement - at no extra cost.
What's covered
You're protected when:
The candidate leaves the engagement within 180 days of their start date
The candidate's performance does not meet the agreed-upon standards
The candidate misrepresented their skills, experience, or background
A mutual decision is made to end the engagement within the guarantee period
What's not covered
Exceptions:
The role is eliminated due to company restructuring or budget cuts
The engagement ends due to company acquisition or closure
The client changes the role's responsibilities to something substantially different from the original job offer
The client violates the candidate's employment agreement
Simple process
How to claim your guarantee
Contact us
Reach out to your account manager or email us at hello@surlink.app within the 180-day window.
Brief review
We'll ask a few quick questions to understand the situation. No lengthy forms, no legal hoops.
New search starts
We immediately begin a new search for a replacement candidate at no additional cost.
New candidates in 5 days
You'll receive a fresh shortlist of vetted candidates within 5 business days.
Important details
The 180-day guarantee period begins on the candidate's official start date with the client.
The guarantee applies to both Flat Fee and Subscription engagement models. For Subscription clients, no additional fee is charged for the replacement search.
The replacement candidate is sourced at no additional placement fee. Standard subscription costs, if applicable, continue during the search period.
Surlink reserves the right to request a brief summary of the situation before initiating a replacement search, for quality improvement purposes only.
The guarantee covers one replacement per original placement. If a second replacement is needed, we'll discuss the situation on a case-by-case basis.